FAQ

How much is shipping?

Boundless Muse has flat rate shipping: free standard shipping on orders over £50 in the UK (£5.99 if the order is less than £50) £14.99 for orders to the EU and £23.99 flat shipping for all other locations.

How long does shipping take?

This fully depends on where you're ordering, but expect 2-4 working days in the UK and 3-17 working days everywhere else. Please be patient as shipping is fully out of my control.

Are all of Boundless Muse's pieces made to order?

Yes! All pieces are made to order from the UK. Please allow 2-4 weeks depending on order size, workload, and time of year.

How do I track my order?

After you place an order, you'll receive an email with tracking information once your order is made. If you don't receive this email, check your spam folder. If it's still not there, please contact me at ShopBoundlessMuse@gmail.com!

I haven't received my order yet, what now?

Please note all orders have a processing time of 2-4 weeks, once your order is made you will receive an email confirming this along with tracking information. If you've ordered pieces outside the UK, please allow up to 17 business days for your order to arrive before contacting us. If 17 business days have passed and you still haven't received your order, please contact us at ShopBoundlessMuse@gmail.com!

Do you offer returns or exchanges?

As each item purchased from Boundless Muse is custom made to order we are unable to accept returns unless the item is faulty.

If you are unhappy with the items you receive please do not hesitate to contact me at ShopBoundlessMuse@gmail.com

How do I store PVC items?

PVC, especially light-colored PVC, can stain very easily when stored in close contact with other items. Please store your PVC items in garment bags so they're not in contact with other pieces in your drawers or closet.

How do I care for PVC items?

PVC should be gently hand-washed if dirty, otherwise it can be wiped down with a damp towel or sponge. Do not iron PVC because it will likely melt the outer shiny layer.

Do you do fully custom pieces?

If you would like a piece in a colour or combination not listed on our site, please contact me at ShopBoundlessMuse@gmail.com and we can discuss! Custom items will be priced and made at different rates than pieces already listed on site.